Rely on Waterloo for A+ service and support

Buying products through the Waterloo STEP program is easy! Just fill out and submit our registration form or contact our sales manager at​. We will get back to you to help you confirm your program eligibility, select products, provide pricing, explain financing options, and complete your purchase.

Customer Care

The Waterloo customer care department can help identify your sales manager, resolve shipping issues, and help with warranty questions and claims. Call 888-833-8851 or email​.

Replacement Parts

The Waterloo replacement parts department can help you replace keys, drawers, or other parts for your storage purchase. Small orders such as keys and locks are shipped within one day. All other inventoried parts are shipped in 2-4 days. Please find your model number on a label inside the upper right side drawer of your storage product and call 800-833-4405 or email

For More Information