Waterloo STEP™ Product Warranties

Tools and tool storage sold by the Waterloo STEP Program are covered under various warranties, depending on the brand and product category. All warranty claims should start with Waterloo Industries, but we may need to transfer you to one of our partners to process the warranty.

Waterloo Industries Warranty Claims Department

Waterloo Industries, Inc.

1500 Waterloo Drive
Sedalia, MO 65301
United States

Phone: 800-833-8851
customerservice@waterlooindustries.com​

Craftsman Industrial and Craftsman Warranties

Find a complete list of Craftsman warranties at www.craftsman.com/warranty.

Waterloo Limited Product Warranty

Waterloo warranty periods

Our products have been manufactured to very high standards of quality and workmanship. We warrant our products to be free from defects in materials and workmanship under normal use for the following periods from original date of purchase: Professional HD and Professional Series: 10 years; Waterloo Series and Workspace Storage: 7 years; Shop Series, Specialty Series, Portables, Accessories, and all other products: 1 year.

If any product is found to be defective in material or workmanship during normal use within the applicable warranty period, your exclusive remedy is replacement of the defective product or parts. This warranty does not cover products that are damaged through any misuse, abuse, accident, neglect, modification, or mishandling. Waterloo will not be responsible for any losses, injuries or costs of any nature, including indirect, incidental or consequential damages, relating to this product, including transportation charges. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or fitness for a particular purpose.

Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state, province to province, and nation to nation. We will advise you of the procedure to follow in making warranty claims. Warranties do not cover units that are mounted or used in moving vehicles. Contact us, using the contact information above, with a model number and description of the product, description of the defect, proof of original purchase, and your name, address, area code and telephone number. Waterloo may request photos identifying the product and showing the defect to qualify for return authorization.

Please find your Waterloo model number on a label inside the upper right side drawer of your storage product.

Download a PDF of our Limited Tool Storage Warranty in English, Spanish, German and French. Download a PDF of our Limited Workspace Storage Warranty in English.